This Refund Policy outlines the circumstances under which we, Matrymon.com, will issue refunds for paid memberships or services on our matrimonial website. We encourage you to read this policy carefully before purchasing any of our services.

General Policy :

All payments made for memberships or services are final and non-refundable except in the following situations:

i.  Technical errors: If you experience a technical error during the payment process, resulting in a duplicate or incorrect charge, we will issue a full refund upon verification of the error.
ii. Misrepresentation: If Matrymon.com is found to have misrepresented a key feature or service in a way that significantly impacts your decision to purchase, we may offer a full or partial refund at our discretion.
iii.  Account closure due to violation: If your account is closed due to a violation of our terms and conditions, you will not be eligible for a refund.

Non-Refundable Situations:

i.  Dissatisfaction with results: We cannot guarantee that you will find a suitable match through our website. We do not offer refunds based on dissatisfaction with the number of matches, the quality of matches, or the outcome of any communication or interaction with other members.
ii. Cancellation by user: If you choose to cancel your membership before the expiration date, you will not be eligible for a refund.
iii. Technical issues beyond our control: We are not responsible for technical issues beyond our control, such as internet outages or device compatibility issues, that may prevent you from using our website.

Refund Process:

To request a refund, please contact our customer support team within 7 days of the payment date. We will investigate your claim and respond within 30 business days. If your request is approved, the refund will be processed within 7 business days using the original payment method

Dispute Resolution:

If you have any questions or concerns about this Refund Policy, please contact our customer support team. We will do our best to resolve any disputes fairly and promptly

Additional Information:

i.  This Refund Policy is subject to change at any time without prior notice.
ii.  This Policy is governed by and construed in accordance with the laws of India.